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Complaints Procedure

Our centres strives to continually carry out a highly professional service and make necessary improvements to develop areas of our service for the future. Whilst we all try very hard to provide a friendly, courteous and professional service to all our clients and visitors, sadly, sometimes things can go wrong. If this is the case we would very much like to be told so that we can take the necessary steps to improve our service.

If you feel that you would like to raise an issue following your assessment please talk to us, we will always make the time to listen and find a quiet spot to talk if required. Issues can be raised by sending us an email to: enquiries@wessexdriveability.org.uk

Alternatively you can send us a letter to our address details below:

Wessex DriveAbility
Leornain House
Kent Road
Southampton
SO17 2JL

Any concerns raised to our Centre will be answered within 10 working days.

If you feel you can’t approach us directly, please contact our umbrella organisation at the following address:

Edward Trewella
Chief Executive
Driving Mobility
2 Princes Street
Truro
TR1 2ES

Leornain House Kent Road Portswood Southampton SO17 2LJ
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